VSETH email includes VSETH mailboxes, distribution lists, shared mailboxes and much more!
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Documentation for users
Terminology
In the following, some general terms are defined for the documentation:
- nethz account: A nethz account is an account in the ETH system. Various services, such as e-mail, VPN, Polybox or similar, are linked to these accounts. All ETH students already have a nethz account.
- primary nethz account: All members of ETH Zurich receive a nethz account. This nethz account will be called the primary nethz account in the following to distinguish it from the VSETH nethz account.
- VSETH nethz account: A nethz account that is only created for active users within VSETH.
- Mailbox: An email mailbox
- Shared mailbox (group mailboxes): A shared mailbox is an e-mail mailbox in which several people are authorized to manage and send e-mails. In the ETH mail system this works by giving a nethz account access to the shared e-mail mailbox.
- Mail-Alias: A mail alias is an e-mail address under which a mailbox can be reached. (Difference to the distribution list: Only one person can be reached).
- Primary mail alias: Each mailbox has a primary mail alias, which is used as the "FROM" address in Outlook-based e-mail clients and which appears when searching the ETH address book.
- Distribution lists: A distribution list is a mail address that is forwarded to various internal mail addresses. It is not possible to send from a distribution list.
- Mailing lists: Mailing lists, like distribution lists, are mail addresses which are forwarded to various other addresses. Unlike distribution lists, however, they can also be external addresses.
- Address book: The ETH Zurich mail server maintains an address book of all mail aliases of all persons and distribution lists (which are enabled for the address book). This address book is displayed in Outlook, for example, and can be searched.
- Primary mail domain: A primary mail domain is defined for each organisational unit. The primary mail domain is used as the domain for the primary mail aliases of the organisation.
- Alias mail domain: If required, organisational units may define additional alias mail domains on which mail aliases can be created.
FAQ
Here you will find the most important answers to frequently asked questions. If your question is not answered here, please send an e-mail to vseth-it-support@ethz.ch.
General
VSETH nethz account
Personal mailboxes
Shared mailboxes
Distribution lists
Requests via ticket
Dokumentation für OIV
Note
This section is only relevant for Organisational IT Managers (OIVs)
Customer benefits
With an additional account, voluntary activity in VSETH can be separated from other university activities - for which correspondence is sent via the primary nethz account.
Customer groups and pricing
The email service is available to all VSETH organs, student associations and associated organisations. Use is free of charge.
Dependencies
A nethz account or an ETH guest account is required.
Configuration and order
Via Mail an vseth-it-support@ethz.ch
Support
The basis for the support process is the general VSETH support process according to the User Documentation: Support Process. This means in particular that all support requests are managed via the ticketing system OTRs. Questions and problems may always be reported to vseth-it-support@ethz.ch. VSETH's IT support group will then deal with them in accordance with its response times for queries (SLAs).