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Brief description

Phone for the office. The phone number is thus bound to the organization and not to an individual person and remains the same even if, for example, there is a change in the board. The telephone also has a (5-digit) ETH internal number. Calls may be forwarded to mobile phones.

Site map

Documentation for users

OptiPoint 500

In most VSETH offices the OptiPoint 500 is used. Documentation for this device:

External Calls

Making a call: In order to make a call to outside ETH, a prefix zero-digit must be dialled. E.g for Inter Comestibles: 0 044 274 10 10
Taking a call: The 5-digit number on the display of the phone is ETH internal. It also makes up the last five digits of the external number which is composed in the following way: 044 63 [ETH internal number]

FAQ

Here you will find the most important answers to frequently asked questions. If your question is not answered here, please send an e-mail to vseth-it-support@ethz.ch.

No, the phone stays fixed in place. However, the phone number may be forwarded to a mobile phone.

Yes, the phone number may be forwarded to a mobile phone. A set-up guide may be found here.

The call forwarding may turned on and off with the press of a button. Call forwarding may happen belatedly in case you forget to turn it on.

Documentation for OIV

Note

This section is only relevant for Organisational IT Managers (OIVs)

Customer benefits

The phone provides organisations with an inter-personal phone number.

Customer groups and pricing

The telephone service is available to all VSETH bodies, student associations and associated organisations. Use is free of charge.

Dependencies

In order to use the telephone service, an office on the ETH premises is required.

Configuration and order

Via email to vseth-it-support@ethz.ch

Support

The basis for the support process is the general VSETH support process according to the User Documentation: Support Process. This means in particular that all support requests are managed via the ticketing system OTRs. Questions and problems may always be reported to vseth-it-support@ethz.ch. VSETH's IT support group will then deal with them in accordance with its response times for queries (SLAs).